Frequently Asked Questions
Everything you want to know about our pure Moroccan oils
About Our Products
What makes your oils different from other brands? Our oils are 100% cold-pressed and unrefined - straight from Moroccan cooperatives without intermediaries. No dilution, no additives, no chemical processing. Just pure oil as nature intended.
Are your oils really 100% pure? Absolutely. Every bottle contains only cold-pressed oil with no additives, preservatives or fillers. We can provide certificates of purity upon request.
Can I combine different oils? Yes, absolutely! Our oils complement each other perfectly. Start with small amounts to see how your skin reacts.
Use & Application
A refined care ritual for skin, hair and beard.Our oils are 100% pure, multifunctional and carefully selected to support the skin barrier and restore natural balance. A few drops are enough; luxury lies in simplicity.
Face – The Nightly Ritual
- Cleanse your skin with a mild cleanser.
- Apply 2–3 drops to slightly damp skin for optimal absorption.
- Warm the oil between your palms and gently press in with upward motions.
Preferably use in the evening as a restorative night serum.
Always combine with SPF during the day.
Result: nourished, supple skin with a natural glow — never greasy, never heavy.
Suitable for Oily or Acne-Prone Skin?
Yes. Pure, non-comedogenic oils can help balance sebum production and soothe the skin barrier.
Advice for oilier skin:
- Start with 1–2 drops
- Initially, use only in the evening
- Observe your skin for 2 weeks
Balance arises when the skin feels safe.
Hair – Shine & Repair
Apply 3–5 drops to towel-dried hair.
Focus on lengths and ends.
For fine hair: avoid the roots.
For intensive repair: use as a night mask and rinse out in the morning.
Effect: silky soft lengths, less frizz, a healthy shine without weighing down.
Beard – Care for Hair and Skin
Take 2–4 drops (depending on length).
Warm between palms and massage into the beard and underlying skin.
Comb or brush for even distribution.
Prevents itching, softens coarse hair, and supports healthy skin.
Nails & Cuticles – Subtle Care
Massage 1 small drop daily into cuticles.
Helps with dryness, supports strong nails, and provides a natural shine.
Lashes & Brows
Apply a minimal amount with a clean brush in the evening.
Avoid direct contact with eyes.
Regular use supports a fuller, well-groomed appearance.
Less is More
Our oils are concentrated and potent.
Too much product can feel heavy — start small and build up if necessary.
Skin should feel nourished and comfortable, not greasy.
Patch test for your certainty
For a new product, we always recommend a patch test.
- Apply 1 drop behind the ear or on the inside of the wrist.
- Leave for 24 hours.
- No redness, itching, or irritation? Then you can use it safely.
Do you have a nut allergy? Always check the ingredient list.
Our Philosophy
For us, clean beauty means:
pure, effective, and in harmony with the natural function of the skin.
No unnecessary additives.
No disruption of balance.
Only what the skin truly needs.
Care is not a routine — it is a ritual.
Ordering & Delivery
How fast will I receive my order?
1-2 business days
Orders placed before 4 PM are shipped the same day (on business days).
What are the shipping costs?
Free shipping for orders over €60 within the Netherlands
Under €60: €7.50 shipping costs
Can I track my order? Yes! You will automatically receive a track & trace code as soon as your order has been dispatched.
What if I'm not home during delivery? The parcel service will try again or deliver it to a pick-up point near you. You will be notified of this.
Returns & Warranty
Can I return my order? Yes, within 14 days of receipt. Products must be unopened and in original condition. Return costs are at your own expense (€7.50).
What if I'm not satisfied? We stand 100% behind our quality. Not satisfied? Send a photo of the product and we will find a solution together.
What if my package arrives damaged? Contact us immediately! Take photos and we will send a free replacement. Do not accept damaged packages from the delivery person.
Do you have a money-back guarantee? For product defects, you will receive a full refund. If "simply not satisfied," we will refund the product minus shipping costs.
Quality & Origin
Where do your oils come from? Directly from Morocco, from family businesses and women's cooperatives that we know personally. Mainly from the Essaouira and Agadir regions.
What is the best way to store the oils?
Dark, cool place (not in the refrigerator)
Always close the cap tightly
Out of direct sunlight
Room temperature is fine
How long do the oils last?
Unopened: 2 years
Opened: 12-18 months if stored correctly
Tip: Write the opening date on the bottle!
How do I know if the oil is still good?
Scent: Should smell fresh, not rancid
Color: May darken slightly (normal)
Texture: Should remain fluid, not clumpy
Are the oils tested on animals? No, never! Our oils are cruelty-free and vegan. We only work with ethical suppliers.
Safety & Allergies
Can I be allergic to your oils? Possibly with a nut allergy (argan comes from the argan nut). Always test on a small skin area first. If in doubt: consult your doctor.
Can pregnant women use the oils? Yes, our pure oils are safe during pregnancy. Only avoid essential oils (which we do not have in our range).
Are the oils safe for children? Yes, especially sweet almond oil is very suitable for children's skin. Always keep out of reach of small children.
Contact & Service
How can I contact you?
Email: info@notadoro.nl
Response time: Within 24 hours on business days
Do you offer personal advice? Absolutely! Send us your skin type and preferences, and we will recommend the best oil for you. Free and without obligation.
Do you have a physical store? No, we are completely online. This keeps our costs low and our prices competitive. However, we regularly do pop-up events - follow us on social media!
Is your question not listed? Feel free to email us - we are happy to help!